![]() It's frustrating when the few bad-apple customers go on a power trip It can be a maddening experience, a little like spinning a what-review-will-I-get-this-time roulette wheel. Some will blame you for the grocery store not having a specific item or they'll list an item as damaged even though you left it perfectly safe and sound on their doorstep. If your rating starts dropping you receive fewer batches until you can increase it.īut sometimes customers will give you a bad rating for seemingly no reason at all. Maintaining a five-star rating is essential to Instacart. ![]() Matthew Wilson It sucks when you get a low rating for no real reason Sometimes shoppers make requests we aren't allowed to follow. They'll leave messages like, "Don't take my order if you're not going to buy my cigarettes and beer." OK, I won't. The rules haven't stopped customers from trying to circumvent the system. In South Carolina and a number of other states, shoppers are not permitted to buy alcohol or tobacco products for customers. I'm more than happy to follow most requests, like wearing gloves while shopping or using paper bags for your groceries.īut asking me to buy you cigarettes and beer with your order is where I draw the line. I'm not going to break the rules to buy you alcohol and cigarettes If they don't reply in a timely manner, I have to twiddle my thumbs waiting for a response. If the customer doesn't respond it can be difficult to figure out what to do next.Īdditionally, some actions require approval by the customer in order to check out. But often I will need to contact the customer about potential replacements or a refund. In a perfect world, the store will have everything a customer needs. I've spent a lot of time waiting for customers who don't communicate Once a customer asked for a refund for tortillas because the store only had a slightly bigger bag than she was asking for - 10 shells instead of eight. I totally get that everyone has their favorite brands - there's a refund option for a reason - but sometimes customers get surprisingly picky when it comes to replacements. Some customers like to be what I call "active shoppers." They will continue to grow their shopping list through the entire order since Instacart allows customers to add items until checkout. It's totally OK to add a few items to your list after the order starts. When large orders can take a significant amount of time including shopping and distance, you can sometimes end up making less than minimum wage. Some customers leave only a couple of dollars or, worse, no tip at all. Technically, Instacart also has a heavy-load pay for large items - but that doesn't make things easier when a customer ordered water in bulk and are on the sixth floor of a walk-up apartment building. How about shopping for 47 items for $7? No thank you! Still, there are some real doozies that pop up in my feed. Thankfully, Instacart lets you choose which orders you want to take. Matthew Wilson Instacarters make most of their money from tips, but not all customers are generous If you're ordering a lot of heavy items, consider leaving a nice tip. It's even worse when the customer has cold items that could begin slowly thawing in my car. Or sometimes people in apartments forget to put their unit number - if they don't answer, you may need to spend half an hour on the phone with Instacart support. It's an Instacarter's worst nightmare: You're driving to drop off a car full of groceries and your GPS suddenly tells you that you arrived … to a deserted piece of land. It's a side gig that's flexible with my schedule and allows me to tap into some of those ancient skills I had working at a grocery store as a teen.īut being an Instacart shopper isn't all breezy - here are 10 things I wish customers would stop doing: Bad directions can turn a quick, easy trip into an hour-long affair Visit Insider's homepage for more stories.Īlthough I spend most of my days in front of a keyboard, I also moonlight as an Instacart shopper. It's frustrating when customers are unresponsive or leave negative reviews for no real reason. It sucks when customers leave bad directions or add a ton of items after you've started the order. I work as an Instacart shopper and there are some things customers do that make my job harder. Instacart is a great side gig for a lot of people, but it's not perfect.
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